How long will it take to receive my order?

Orders can be placed and fulfilled 24 hours before we deliver to your area. Check our map for delivery details.

Where do you deliver?

We currently deliver within London – see the map here. For deliveries outside London please contact us at info@suoloetico.co.uk and we’ll organise a special courier.

When do you deliver - can I choose a time?

We have set delivery days and locations from Monday to Friday, 6am to 8pm. View our map to see exactly when we will be delivering in your area.

If you critically have a preferred time-slot then we will try our best to accommodate you. Simply email us at info@suoloetico.co.uk and let us know your requirements.

It is necessary to be at home during the delivery?

We are happy to take instructions on delivery – perhaps we can leave your shopping in a porch, a shed, with a neighbour, a local shop or a friend? If you cannot be at home on delivery day then simply let us know and we can find a solution together.

Can I customise my Fruit and Veg Bags?

Yes! We understand that not everyone likes the same vegetable or fruit. So rest assure your Bags will be full of produce you love, simply swap your items and enjoy your selection.

Can I subscribe to weekly Bag deliveries? And how would I stop or modify it?

Oh yes, forget about the stress of weekly shopping and let us deliver automatically to you. Simply set up the order, sit back and relax. The same order will be delivered repeatedly.

If you want to stop or simply pause the delivery if you are away just contact us with your instructions.

Is there a minimum order value?

The minimum order is £15, or a Fruit/Veg Bag.

How can I amend my order?

You can change your order online up to 1 day before your delivery is scheduled. Please see our delivery map for further details or contact us.

What Bag size would you recommend for me?

All nutritionists suggest to eat five portions of fruit & veg a day, we personally recommend 1 small fruit and 1 small veg box per person a week, in accordance to family components we recommend:

Single:

1 Small Fruit + 1 Small Veg Bag a week

Family: 2-3 people

1 Medium Fruit + 1 Medium Veg Bag a week

Family: 4-5 people

1 Large Fruit + 1 Large Veg Bag a week

Is your produce really 100% natural? And what does that mean?

Yes. All our produce is farmed under the open sky and does not contain any pesticides (chemical or natural).

We are proud to say that our artisan farmers follow the highest bio-dynamical and organic practices. We love healthy food and we respect the environment – have a read though our philosophies and promises here.

What are the payment options?

We take secure payments by credit card, debit card or PayPal.

What will my products be delivered in?

We keep our packaging as environmentally friendly as possible. We use recyclable paper boxes, cotton bags and natural jute sacks.

Do you offer recycling options for the packaging?

Yes! We will collect the boxes, bags or sacks with your next delivery at no extra charge.

I'd love to buy your products from my local grocery supplier...

Please introduce us! We are more than happy to serve outlets – we can even integrate them in to our website and of course there’ll be a special thankyou bundle for you…

Can I gift an order to a friend?

Yes, simply place your order as normal and set their address as the delivery destination. If you would like us to deliver out of London please get in touch and we’ll try to accommodate you.

Can I close my account?

You can, but know that we will shed a tear to see you leave.

To close your account simply email us at info@suoloetico.co.uk

Alternatively if you think there is something we can do to help improve your experience with us, we would love to know.

Didn’t find the answer?

Not to worry, simply send us a message using the form below and we’ll reply as quickly as we can.

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